Privacy Policies
Internet Privacy Policy
The online privacy of your personal information is a priority to us. This privacy policy has been created to answer any questions you may have regarding the use of information and how information is being collected and protected. By using this site, you agree to the terms of this Privacy Policy.
We use log files to assess the aggregate level of traffic, including what pages people are visiting, and to diagnose any potential problems with the website. This log file does contain an "Internet Protocol", or IP address, that gives us insight on the general geographic area that visitors are coming from, but not information on a specific individual. We do not use log files to track a particular individual's use of this site. We will not sell your personal information to commercial entities or other third parties.
Our site may contain links to other websites and servers. AeroCare Medical Transport is not responsible for the content or privacy practices of linked websites; nor should a link be construed as an endorsement of that site's content, services or practices.
We reserve the right to revise, update or terminate this privacy policy at any time. While we do not intend to make any changes to this policy, we do reserve the right to do so.
Patient Privacy Policy
The Health Insurance Portability and Accountability Act (HIPAA) was enacted on August 21, 1996. This law impacts all areas of the health care industry and was designed to provide insurance portability, to improve the efficiency of health care by standardizing the exchange of administrative and financial data, and to protect the privacy, confidentiality and security of patients' health care information.
AeroCare Medical Transport respects patient and employee privacy and considers the protection of personal health information to be of great importance. AeroCare has a confidentiality/privacy policy in place along with physical, technical and administrative safeguards to protect personal health information from unauthorized disclosure.
AeroCare may use personal health information for the purposes of treatment, payment, and Quality Assurance/Quality Improvement activities, in most cases without patient written permission.
- For treatment. This includes obtaining verbal and written information about medical condition and treatment from other providers and treatment facilities. AeroCare may give personal health information to other health care providers involved in treatment, and may transfer information via radio or telephone to the hospital or dispatch center.
- For payment. This includes any communications necessary to obtain payment for services rendered such as submitting bills to insurance companies, making medical necessity determinations and collecting outstanding accounts.
- Quality Assurance/Quality Improvement Activities. This includes review activities and training programs to ensure that our personnel meet high standards of care and follow established policies and procedures
AeroCare is permitted to use personal health information without written authorization, in certain situations, including:
- For health care and legal compliance activities.
- To a family member, other relative, or close personal friend or other individual involved in care if we obtain your verbal agreement and circumstances where we are unable to obtain your agreement but believe the disclosure is in your best interests.
- To a public health authority in certain situations as required by law (abuse, neglect or domestic violence).
- For government investigations, inspections, disciplinary proceedings, and other administrative or judicial actions undertaken by the government (or their contractors) by law to oversee the health care system.
- For judicial proceedings and law enforcement activities as required by a court or administrative order, subpoena, warrant or other legal process.
- For military, national defense, security and other special government functions.
- To avert a serious threat to the health and safety of a person or the public at large.
- For workers' compensation purposes, and in compliance with workers' compensation laws.
- To coroners, medical examiners, and funeral directors for identification purposes and/or determination of cause of death.
Patient Rights:
- The right to examine and copy personal health information. Access to this information will generally be provided within 30 days of written request.
- The right to amend personal health information. Amendments will generally be completed within 60 days of written request. AeroCare is permitted by law to deny this request in circumstances when we believe the information asked to amend is erroneous.
- The right to request a listing of disclosures of personal health information. AeroCare is not required to provide information disclosed for purposes of treatment, payment, Quality Assurance, or when information is shared with our business associates (transportation companies, billing, and receiving/transferring facilities).
- The right to complain if privacy has been violated. Patients can write to AeroCare directly or to the Secretary of the United States Department of Health and Human Services. Patients will not be retaliated against for filing a complaint with AeroCare or the government.
