Patient Bill of Rights and Responsibilities
AeroCare Medical Transport’s mission is to provide air medical transport with the priorities of safety, professionalism and respect. To meet this mission means ensuring our patients are aware of their rights and responsibilities as well as educating our staff on their roles.
Every patient has the right...
- To medical care, treatment and services provided by competent and properly trained personnel.
- To confidentiality of all records pertaining to medical care and protected health information (PHI) except as otherwise provided by law or third party contractual arrangements.
- To receive care that respects individual, cultural, spiritual and social values, regardless of race, color, creed, religion, nationality, age, gender, sexual orientation, marital status, disability or any other classification protected by law.
- To be informed, participate, and provide consent in the plan of care and treatment. To have advance directives and to have staff comply with these directives consistent with applicable law.
- To provide consent for recording or filming made for purposes other than identification, diagnosis, and treatment.
- To an environment that preserves dignity while ensuring safety.
- To be free from mental, physical, sexual, and verbal abuse, neglect or exploitation.
- To be free from restraint (chemical or physical) as a means of coercion, discipline, convenience, or retribution by staff.
- To the management of pain.
- To voice and have investigated complaints/concerns/grievances regarding safety, patient care, treatment, or lack of respect by anyone furnishing services on behalf of AeroCare Medical Transport without fear of discrimination or reprisal.
To provide quality care and services, AeroCare Medical Transport requests patients...
- Provide accurate and complete information about present complaints, past illnesses, medications, previous medical history and other matters relating to their health. Report unexpected changes in their condition.
- Ask questions in the event of confusion over what has been discussed regarding their care or what is expected of them.
- Express concerns about the ability to follow and comply with the proposed plan of care or course of treatment.
- Accept consequences for the outcomes if the service or treatment plan is not followed.
- Show respect and consideration of the company’s personnel and property by following rules and reasonable requests made by staff.
- Promptly meet any financial obligation agreed to with the company.
Patient Grievance
A grievance is a formal, written or verbal complaint that is filed by a patient, when a patient’s issues cannot be resolved promptly by the present staff and requires further investigation and/ or action. Any complaint of abuse, injury or neglect will automatically be considered a formal grievance.
Filing a grievance will not subject a patient or her/his representative to any form of adverse action or jeopardize future access to care by AeroCare Medical Transport. All grievances will be reviewed and investigated by the appropriate staff in a timely manner.
To file a grievance, contact Angela Hall, DProgram Director, at (918) 834-6550. A written grievance may be submitted via email to ahall@amti.us or mailed to the following address:
AeroCare Medical Transport
Angela Hall, Program Director
P.O. Box 150003
Tulsa, OK 74115
Patients have the right to bypass AeroCare Medical Transport’s resolution process and contact the state department and/or any advocacy group at any time.
